Requesting a reasonable accommodation so you can work in spite of a disability is only the first step. If your employer does not respond or engage with your request, you do not necessarily have to start over or assume the answer is no.
Here are some actions that can help if your accommodation request goes unanswered.
Follow up on your request
If you have not received a response after a reasonable amount of time, reach out to your employer and ask for an update. A polite follow-up can sometimes resolve a delay caused by scheduling, workload or an overlooked email.
Whenever possible, communicate in writing. It creates a record of your efforts to discuss the request and makes it easier to refer back to previous conversations if needed.
Keep records of your communications
Saving your communications can help you show how your request was handled over time. Keep copies of anything related to the accommodation, including:
- Your original request
- Emails or letters you exchanged
- Notes about conversations, including dates and who participated
Having organized records can make it easier to explain what happened if the issue continues or you need legal guidance later.
Continue participating in the interactive process
Under the Americans with Disabilities Act, employers and employees generally discuss reasonable accommodations through an interactive process.
If your employer responds after a delay, stay engaged in the conversation. Answer questions, provide requested information when appropriate and remain open to discussing different solutions. Taking part in these conversations demonstrates your willingness to move the process forward.
Consider your legal options
If your employer repeatedly fails to respond or refuses to engage in the interactive process, you may have grounds to explore your legal rights. Indiana employees also have protections under state anti-discrimination laws in addition to federal law, depending on the circumstances.
An employment attorney can review your situation, explain your options and help you determine the most appropriate next step.
Protect your rights before the delay continues
An unanswered accommodation request does not always mean the process is over. Following up, keeping organized records and staying engaged in the conversation can help keep your request on track while showing that you are making a good-faith effort to find a solution. Taking these steps early can also help you respond more effectively if the delay continues or new concerns arise.